At Up Up & Grow, the safety and satisfaction of our customers and their little ones are our top priorities. As a family-run business, we understand the importance of providing products that meet the highest standards of quality and hygiene. Below is our returns and refunds policy, which applies to all purchases made through our website, upupandgrow.com, as well as in-person purchases at any of our pop-up events.

1. No Returns or Exchanges

Due to the nature of our products, which include items intended for infants and young children, we are unable to accept returns or exchanges under any circumstances. This policy is in place to ensure the highest level of hygiene and safety for all our customers.

• Hygiene and Safety: Even if the items are still sealed or in their original packaging, we cannot accept returns. As parents, we prioritise the health and safety of your little ones and cannot resell items once they have left our care.
  
  
• Personalised Products: We do not accept returns, refunds, or exchanges on personalised products unless there is a fault or error on our part. Please ensure you carefully check all spellings, fonts, and other customisation details before completing your order.

2. Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 14 days of receiving your delivery. We are committed to resolving any issues as quickly as possible.

• Resolution Process: To report a faulty or damaged item, please email us at [email protected] with your order number, a description of the issue, and any relevant photos. We will assess the situation and offer a resolution, which may include a replacement or a refund.

3. Order Cancellations

We understand that sometimes you may change your mind after placing an order. If you wish to cancel your order before it is shipped, please contact us immediately.

• Contact Information: You can reach us via Instagram DM or by emailing [email protected].
• Before Shipping: If we receive your cancellation request before the order has been dispatched, we will do our best to prevent it from being shipped.
• After Shipping: If your order has already been shipped, unfortunately, we cannot cancel the order, and the no returns policy will apply.

4. Final Note

This returns and refunds policy is binding for all purchases made through our website or in person at any of our pop-up events. By purchasing from Up Up & Grow, you agree to these terms.

We appreciate your understanding and support of our commitment to providing safe, high-quality products. If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].

Thank you for shopping with Up Up & Grow!