Effective Date: 19/08/2024

At Up Up & Grow, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase online or at our pop-up events, and interact with us in other ways.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Your name and email address.
• Shipping Information: Your physical address for delivery.
• Payment Information: Payment details required for order processing.
• Cookies and Usage Data: Information collected through cookies and similar tracking technologies.

We collect this information directly from you through website forms, in-person interactions at pop-up events, and indirectly through third-party tools such as Google Analytics and cookies.

2. How We Use Your Information

We use the personal information we collect to:

• Process Orders: Fulfill and deliver your purchases.
• Marketing Communications: Send you promotional materials, updates, and offers if you have opted in to receive them.
• Website Functionality: Improve the performance and user experience of our website.
• Advertising: We may use your information to tailor our advertising efforts.

We do not share your personal information with third parties for their own marketing purposes.

3. Data Storage and Security

Your personal information is stored on secure platforms provided by Shopify and WooCommerce. We employ access controls and security to protect your data. We retain your personal information as long as required by Shopify and WooCommerce’s data retention policies.

4. Your Rights

You have the right to:

• Access and Update: Request access to or correction of your personal information.
• Withdraw Consent: Withdraw your consent for us to process your data, though certain data may still be required for order fulfillment.

To exercise these rights, please contact us at [email protected].

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These cookies help us understand how you use our site and allow us to provide you with personalized content and advertising. We do not use third-party cookies for tracking.

6. Third-Party Services

We use the following third-party services on our website:

• Google Analytics: To analyze website traffic and usage patterns.
• Payment Processors: Shopify Payments and Stripe handle payment processing. These services may have access to your payment information as necessary to complete transactions, but they operate under their own privacy policies.

7. International Data Transfers

We do not transfer your personal data outside of the UK.

8. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 13.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

10. Legal Compliance

We are registered with the Information Commissioner’s Office (ICO) in compliance with UK data protection laws. This means we are committed to handling your data responsibly and in accordance with legal requirements.

For more information on our legal obligations, you can visit the ICO’s website at https://ico.org.uk/for-organisations/.